Agency Office Manager





Agency Office Manager

  • Office Based
  • Mid-Level

    Agency Office Manager

  • 18/01/2024


  • Minimum 2 years' experience in a similar role

  • Excellent communication skills, both written and verbal

  • Proven success in previous office administration and project management roles

  • Customer service skills and a willingness to go the extra mile to exceed expectations

  • Highly organised and able to prioritise tasks effectively

  • Problem-solving skills and ability to think critically

  • Proficient in Excel, and Google Docs, Sheets.

  • Experienced using project tools like Asana or Monday etc...


The Office Manager will be responsible for supporting the organisation and management of daily operations, providing administrative assistance, client project management, communicating with clients and team members, managing office equipment, and keeping relevant records up to date so all administrative processes work effectively.


Main Duties:

  1.  Use a range of software, including Outlook, Excel and other Microsoft packages, to ensure the efficient running of the office
  2.  Manage online and paper filing systems
  3. Develop and implement new administrative systems, such as record management
  4. Record office expenditure and manage the budget
  5. Organise the office layout and maintain supplies of stationery and equipment
  6. Maintain the condition of the office and arrange for necessary repairs
  7. Organise and chair meetings with staff – this may include typing the agenda and taking minutes
  8. Ensure adequate staff levels to cover for absences and peaks in workload
  9. Delegate work to staff and manage their workload and output
  10. Promote staff development and training
  11. Promote equality and diversity
  12. Write reports for senior management and deliver presentations
  13. Respond to customer enquiries and complaints
  14. Ensure Health & Safety Policies are adhered
  15. Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
  16. Arrange regular testing for electrical equipment and safety devices
  17. Attend conferences and training
  18. Manage social media for your organisation.
  19. Any other reasonable task that may be asked of you by your line manager


ROAR Values

  1. Respect
  2. Never Stop Learning
  3. Innovation
  4. Belonging
  5. Integrity


Brand Commitment

  • We do what we say, ensuring transparency and accountability.
  • Client’s best interests are at the heart of every decision we make.
  • Easy and honest communication fosters a trustworthy relationship with clients.
  • Dedicated time to each client weekly, demonstrating our commitment to personalized service.
  • Building trusting relationships is a cornerstone of our client interactions.
  • Reliability is key to delivering consistent and impactful digital marketing solutions.
  • Embracing challenges is part of our culture, pushing us to continuously improve.
  • Sharing and collaboration are encouraged to harness the collective expertise of our team.
  • Aiming high for both us and our clients sets the bar for excellence.
  • Living and breathing our 5 core values at all times, creating a cohesive and values-driven work environment.


No D!ckhead Policy: We are committed to fostering a positive and respectful workplace culture, ensuring that every team member, is treated with dignity and respect.



Why Work At ROAR


Firstly, you’ll be joining one of the fastest-growing HubSpot and Google Partner agencies in the North East!

In case you haven’t heard about us already – We are a no-nonsense, straight-talking, data-driven digital marketing agency that believes in excelling in just a few select services, getting things done right, and creating actual results for our clients.

You won’t be a task-only button-pushing monkey. We’re looking for talented people with a true growth mindset who are looking to grow with and within the business.

  • Life happens – so there’ll be no clock watching. – Flexible start and finish times.
  • Dedicated training time – we actively promote learning, and also offer an annual personal learning allowance.
  • No micromanagement – We encourage pro-activity, and aren’t afraid when our people make mistakes, it’s all part of learning and developing. All we ask is that you have our client’s interest at heart.
  • Supportive team culture – Everyone is learning, and everyone has a say that is heard and valued.


The added perks


  • Flexible start and finish times
  • Heavy focus on learning and development + (£750 annual personal training allowance)
  • Weekly fresh fruit for the team
  • Free on-site parking
  • Relaxed working environment (Happy people, happy team, happy clients)
  • Team away days and fun socials
  • Onsite Gym
  • Onsite Cafe – who do the world’s greatest brownies
  • Client Referral Scheme – Bonus for the successful intro of new business.
  • Opportunities to attend awards, industry events, and networking events
  • You’ll be working with a small team of absolute legends


How to Apply

If you are ready to take on a challenging yet rewarding role and resonate with our values, we would love to hear from you. Please send your resume and a cover letter highlighting your relevant experience to [email protected]




As well as the role-specific needs, our small but mighty team all share these softer skills too, and we’d love you to have them too:


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